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Booking
Hosting
Searching and booking

When you search for a space on Hyra, you can narrow down your options by using filters and reading the descriptions of places to check if they’d be a good fit for your trip.

To search for a place to stay:

  1. On hyra.cron24.com, enter your location, activity and number of guests.
  2. Click Search.
  3. If you want, use the filters (such as price range) to narrow down your options. Click More Filters to see all available filters.
  4. Scroll through the listings or use the map to find listings in the location you want.
  5. Click on a listing to open it. To learn more about it, read the description, check the available amenities, review the House Rules and see reviews that other guests have left for the host.
  6. If you have any questions, send the host a message. Alternatively, if you’re ready to book, request to book the listing (or use Instant Book if the host has it turned on).

You can also save your favourite places in Save to keep them on hand for later or share with your friends.

Payments, pricing, and refunds

On Hyra, hosts set the cancellation policies that guests can book with. The terms vary depending on the place and the amount of time left before check-in.

You’ll find cancellation details towards the bottom of the listing page for the place you want to reserve. You’ll also be able to review the cancellation policy again before you book. After you book, you’ll find the details in the reservation confirmation email and your Bookings page.

Hosts choose from several standardised cancellation policies that we enforce to protect both hosts and guests. Available policies include Flexible, Moderate and Strict.

All pricing information is included when you book a reservation using Hyra. After paying, there are a few situations where you may owe more money.

Know when to pay more

You may owe more money if:

  • Your host makes a claim on your security deposit.
  • Your host requires taxes to be paid at check-in – this needs to be clearly stated on the listing prior to booking.
  • You've booked a type of place, usually a hotel, that charges additional fees. These charges must be detailed on the listing page, and shown in your price breakdown before you book.

If a host asks you for more money than what you've paid on the site and the extra charge wasn’t stated in the listing, in the price breakdown, or in the message thread, you can dispute the charges in the Resolution Centre. Never pay a host directly for these charges.

How to pay after booking the reservation

Some additional fees will be collected at check-in, or within 48 hours of checkout – check the listing or price breakdown to find these details. You’ll be able to review these before you book.

If you need to pay the host more money, use the Resolution Centre on the site. You should keep all payment transactions on Airbnb, because Hyra can’t help with any issues related to off-site or cash payments.

Host-required security deposits are different from other security deposits in that no authorisation hold is placed. Guests will only be charged if the host requests reimbursement for property damage and the guest agrees to pay, or if the host makes a request to collect on their security deposit and the request gets approved by Hyra.

If and when a host makes a request to collect on their security deposit, it will be handled according to the Host Guarantee Terms and Conditions. Hyra’s Host Guarantee may protect the host if there’s damage to their place or belongings caused by a guest or a guest’s assistance animal. It doesn’t protect theft of cash and securities, non-physical damages, or damage from ordinary wear and tear. It also doesn’t protect bodily injury or property damage to guests or others (those may be covered by Host Protection Insurance).

What to expect if a host makes a request to collect on their security deposit

If a host who required a security deposit says their property was damaged while a guest was staying at their place, here’s the process:

    1. Within 14 days of your checkout date, the host will contact the guest through our secure Resolution Centre. They’ll describe what was damaged, provide documentation of the damaged or missing items, and request reimbursement. Depending on what was damaged, the amount the host requests may or may not be the same as the security deposit.
    2. The guest has 72 hours to respond to the host’s request. If the guest agrees to pay the amount requested, we’ll process the payment and send it to the host, which usually takes 5 to 7 business days. The guest can either agree to pay the full amount, choose to pay a different amount, or decline the request. The guest can include a note to the host.
    3. If the guest doesn’t agree to pay the amount requested, the host can choose to involve Hyra. The Hyra support specialist will reach out to the guest and will resolve the request according to the Host Guarantee Terms and Conditions. If the request is approved according to those terms, then Hyra--not the host--will send the guest a payment request
    Safety and accessibility

    Smoke and carbon monoxide (CO) detectors save lives. That’s why we’re on a mission to get as many detectors into as many homes as possible. We encourage hosts to install smoke and carbon monoxide detectors in their space, test them regularly, and make sure their listing description is up to date.

    Eligible hosts with an active listing can get a self-contained, battery powered, combination smoke and carbon monoxide detector at no cost through our Home Safety page (Home Safety Terms and Conditions apply). Please check your local laws for applicable requirements for where to put detector(s) in your space.

    While we encourage hosts to install smoke and carbon monoxide detectors in their space, at this time, we don't require confirmation that they've been installed.

    Information about whether or not a home has the safety measures guests expect, including smoke and carbon monoxide detectors, appears on the listing page.

    Hosts can add or update these details in the Amenities section of their listing, found under

    Being a host of a place to stay comes with certain responsibilities. Here are some resources to help support you along the way.

    Interact smartly

    Always pay and communicate on Hyra. Use Hyra’s messaging system to get to know your guests and share expectations about the trip or your space.

    Read profiles and reviews of your potential guests, and look for verified phone numbers, connected social networks, and references. If potential guests don’t have any profile verifications, you can ask them to complete some.

    Trust your intuition: If you don’t feel right about a reservation, don’t accept it.

    Fill out your House Rules and House Manual

    Completing your House Rules and House Manual helps guests know what to expect. Include anything you’d like people to know before they book – for example, whether (or where) smoking is allowed, whether certain areas are off-limits, your wifi password, or if guests should take off their shoes before coming inside.

    If a disaster affects your area and you’d like to help by hosting people in need of emergency housing, you can list your Home for free.

    Set requirements for your listing

    You can require guests to complete certain verifications before they book, such as Verified ID.

    Adding a security deposit to your listing can also help protect you in the event of an accident, like spilled wine on a rug.

    Read Hyra’s Responsible Hosting articles

    We encourage hosts to think carefully about their responsibilities. Hosting offers rich experiences, but it comes with a certain level of commitment. We’ve compiled responsible hosting articles that can help you start learning what it takes to be a host in your region.

    Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.

    Your account

    If you don't have an Hyra account yet, go to Hyra and click Sign Up.

    You can sign up using your email address, Facebook account, Google account, or Mobile Number. Signing up and creating an Hyra account is free.

    After you sign up, be sure to Complete Verificcation before making a reservation.

    Behind every stay is a host, a real person who can give you the details you need to check in and feel at home. They can interact with guests in different ways, depending on the type of place or experience they've booked.

    Almost anyone can be a host. It's free to sign up and list both stays and experiences. Whether they’re hosting a place to stay or a local activity, all hosts are expected to meet our quality standards every time.

    Hosts of places to Events

    We ask that all hosts who offer places to stay meet our basic requirements for overall rating, response rate, cancellations, and acceptance of reservations, and we also ask hosts to comply with our Terms of Service and other policies. When booking a place to stay on Airbnb, guests can read the host’s profile page or reviews from past reservations to learn what to expect from their host, such as what languages they speak, their response rate, and whether they’ll be on-site during the stay.

    Hosts can list a wide variety of places to stay, such as entire houses, rooms in bed and breakfasts or hotels, entire homes for families, or other unique places. Hosts who are on-site sometimes like to greet guests in person when they arrive. Other hosts will give guests all the details they need to check themselves in. Guests can always contact their host if they have any questions before or during their stay.

    Sometimes hosts partner up to co-host a place to stay, and other times professional hosts work together to manage a group of listings. Some hosts even offer their spaces for free to people who need temporary housing, such as a COVID-19 first responder or a family fleeing conflict in their home country.

    Regulations for places to Events

    Stays and experiences are offered all around the world, although we’re required to comply with international regulations that restrict the use of our site by residents of certain countries. Because of this, our services are not available in some countries, such as Crimea, Iran, Syria, and North Korea. Find out more about legal and regulatory issues for hosting places to event on Hyra.

    How do I connect my Facebook and Hyra accounts?

    To connect your Hyra and Facebook accounts:

    1. Go to Profile on Hyra
    2. Select Trust and Verification
    3. Under Not yet verified, find Facebook and click Connect

    To reset your password

    If you've forgotten your password, or you're having trouble logging in to your Hyra account, go to the reset password page.

    Enter the email address you use for Hyra, then click or tap Send reset link. You'll be emailed a link to reset your password.

    To change your password

    If you know your current password, and you want to change it:

    1. Go to Account > Login & security
    2. Next to Password, click or tap Update
    3. Enter your current and new passwords, confirm your new password, then click or tap Update password

    To create a password if you've been using Facebook to log in

    If you created an Hyra account by connecting to Facebook, you weren't required to create a password.

    You can continue to log in with Facebook or, if you'd like to create an Hyra password:

    1. Log out of your Hyra account
    2. Follow the steps to reset your password

    Once you create an Hyra password, you'll no longer be able to log in using Facebook. However, your Hyra account will still be connected to Facebook.

    About Hyra

    The Hyra Host Guarantee provides protection for up to $1,000,000 to a host for damages to covered property in the rare event of guest damages above the security deposit or if no security deposit is in place.

    The Host Guarantee Programme doesn't cover cash and securities, collectibles, rare artwork, jewellery, pets or personal liability. We recommend that hosts secure or remove valuables when renting their place. The programme also doesn't cover loss or damage to property due to wear and tear.

    The Host Guarantee Programme isn't insurance and doesn't replace your homeowners or renters insurance. Make sure you review and understand the terms of your insurance policy and what it covers and doesn't cover. Not all insurance will cover damage or loss to property caused by a guest renting your space. Filing a host guarantee request doesn't preclude a guest from financial responsibility for the damages claimed if Hyra determines a guest was at fault.


    Your listings
    Your calendar

    Sometimes hosts want to make dates on their calendar available so that only a certain guest can book. There are a few ways you can hold dates for a guest:

    If a guest requests to book

    Dates are automatically held once you accept a guest’s request to book until you accept or decline, the request expires, or the guest withdraws their request. If you accept, the guest’s dates will continue to be held while we’re awaiting payment or awaiting verification.

    If a guest sends an enquiry

    If your listing has Instant Book turned on, you can pre-approve an enquiry that a guest sent you and choose to hold dates during the 24 hours that guest has to accept or decline your pre-approval. The only way to unblock dates once a reservation is confirmed is to cancel it, which may result in penalties.

    How payouts work